Shipping & Delivery Policy

How shipping works at AFS Wholesale

Shipping and delivery are billed services. AFS Wholesale does not operate a general free-shipping program, and no page on this store should be read as promising free, complimentary, or included delivery. Shipping charges are determined for each order based on several factors:

• Destination — the delivery address and region, and whether it is a commercial, residential, or limited-access location.
• Item profile — weight, dimensions, quantity, packaging, and whether an item is small-parcel, oversized, or freight.
• Account terms — any negotiated or program terms that apply to your business account.
• Delivery services — the handling and delivery options you select, such as freight, liftgate, or inside delivery.

Because these factors vary from order to order, shipping is calculated or quoted at the time of sale rather than fixed across the catalog.

Where we ship (service area)

AFS Wholesale ships within the contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, or U.S. territories, and we cannot deliver to PO boxes. We do not offer standard international checkout.

International container-load orders. For full container-load export orders, we provide custom quotes on a case-by-case basis. Contact sales@afswholesaleshop.com with the products, quantities, and destination, and our team will respond with feasibility and pricing. Container-load inquiries are handled outside of standard checkout.

How charges are calculated, shown, and quoted

Parcel shipping is calculated and shown at checkout before you complete your order, based on the destination, items, and carrier services available.

Freight shipping (large, heavy, oversized, or furniture-class items) is calculated at checkout when supported for the item and destination. Where checkout calculation is not supported, the order requires a custom freight quote before shipment — use the Request quote action on the product or cart, and our team will confirm freight pricing before you commit. There is no minimum order.

Regional availability and delivery estimates

Any delivery timeframe shown on this store is an estimate only and is not a guaranteed delivery date. We do not promise delivery times. Estimates depend on product availability, the origin warehouse, the carrier, and the destination, and remain subject to confirmation until your order ships. Manufacturer-direct and split shipments may arrive on different days.

Split shipments and manufacturer-direct items

An order may include items that ship from more than one location or on more than one delivery. When that happens, your order may arrive in multiple shipments, and each shipment may have its own handling, timing, and charges. Some items ship directly from the manufacturer or distributor rather than from AFS Wholesale, and manufacturer-direct items may follow the shipping timelines, carriers, and delivery terms set by that supplier. We will tell you where an item is expected to ship separately or manufacturer-direct when that information is available.

Freight, oversized, and specialized delivery services

Large, heavy, oversized, or furniture-class items typically move by freight rather than small parcel. Freight deliveries can involve additional handling services:

• Liftgate service — available on request for deliveries without a loading dock; the charge is shown on your freight calculation or quote.
• Inside delivery — not offered. Freight deliveries are made to the curb, dock, or threshold per the carrier's standard service.
• Furniture assembly and installation — available by arrangement and quote. Request assembly or installation through the quote workflow and our team will price the service for your location.

Manufacturer-direct items ship from the manufacturer or distributor and may arrive separately from the rest of your order.

Surcharges and restricted destinations

AFS Wholesale does not charge a fuel surcharge. Carriers may assess their own accessorial fees in limited situations — for example remote or limited-access locations, residential freight delivery, or redelivery after a failed delivery attempt — and where they apply, such fees are passed through as billed and shown on your calculation, quote, or invoice. Destinations outside our service area (Alaska, Hawaii, Puerto Rico, PO boxes, and international addresses) are not offered at checkout.

Address accuracy, receiving, and reporting damage or shortages

Please make sure the delivery address, contact details, and any site information (such as dock access or delivery restrictions) are accurate and complete before you order. Incorrect or incomplete addresses can cause delays, reattempt fees, or additional charges. On arrival, inspect your shipment promptly. For freight deliveries, note any visible damage or shortage on the delivery receipt before signing, and keep all packaging and paperwork. Report any damage, shortage, or shipping error as soon as possible, and within any timeframe stated for the item, by submitting a request through our support request page so we can work with the carrier or supplier on a resolution.

Product-specific shipping terms

Some products, categories, or suppliers carry their own shipping, handling, freight, or delivery terms, including required quotes, service requirements, delivery windows, or reporting deadlines. Where product-specific terms shown on a product page, quote, or order confirmation conflict with this general policy, the product-specific terms control for that item. This general policy applies to everything else. If anything is unclear for a particular product or order, contact us before purchasing.

Questions about shipping

Shipping and delivery for this store are handled by AFS Wholesale LLC, 1957 Rutgers Blvd, Lakewood, NJ 08701. For a shipping quote, a delivery estimate, or help with an order, contact us at sales@afswholesaleshop.com and include your order or quote reference where possible.