Help center
Common questions
How do I apply for a business account?
Submit the business account application. An account specialist reviews your organization and sets up pricing, terms, buyers, and locations.
How does Net 30 work?
Net 30 is available to approved customers and is subject to credit review. See the Net 30 page. Approval and terms are never guaranteed.
Do you offer free shipping?
No. Parcel shipping is calculated at checkout, and freight is calculated at checkout when supported or quoted before shipment. We do not charge a fuel surcharge. Liftgate service is available on request; inside delivery is not offered. See our shipping policy.
Where do you ship?
We ship within the contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, PO boxes, or international addresses. International container-load orders are available by custom quote. For container-load export inquiries, request an international container-load quote.
Can I order without a business account?
Yes. Prices are public, guest checkout is available, and there is no minimum order. Volume pricing applies to anyone ordering the listed quantities. A free account adds order history, reordering, and saved lists across devices; approved business accounts add customer-specific pricing, purchase orders, and Net 30 (subject to approval).
Can I pay with a purchase order?
Purchase orders are available to approved business accounts only. Apply for a business account; once approved, add your PO reference in the cart and order on your assigned terms.
What is your return policy?
Eligible buyer-preference returns may be requested within 30 days of delivery with a return authorization; a 20% restocking fee applies and the customer pays return shipping. Products must be unopened, unused, resalable, and in original packaging. Furniture, technology, ink and toner, chemicals and consumables, manufacturer-direct, special-order, bulk-order, and opened products are non-returnable. Damage, defects, and shipment errors are reviewed separately with no restocking fee when verified. See the return policy.
Can I reorder a previous purchase?
Yes. Signed-in buyers can reorder a full order or selected lines from order history, and save recurring lists. Prices and availability are revalidated when items are added to the cart.
How do I submit a tax-exempt certificate?
Use the tax-exempt application. Tax may apply until your certificate is reviewed and approved.