Return & Refund Policy

How to start a return or report a problem

All returns and delivery problems begin with a request to AFS Wholesale so we can review eligibility and issue instructions before anything is sent back. Do not return items without authorization; unauthorized shipments may be refused or delayed. To begin, submit a request through our support request page or email sales@afswholesaleshop.com with your order or purchase-order number, the item, the quantity, and a short description of the reason. We will confirm next steps in writing.

Return authorization and 30-day request window

All returns require a return authorization before shipping anything back — contact us through the return request form with your order number and the items involved. Return requests must be submitted within 30 days of delivery. Items returned without an authorization, or requested after the 30-day window, are not eligible for credit.

Condition requirements

To be eligible for return, products must be unopened, unused, resalable, and in their original packaging with all components, manuals, and accessories. Opened products are non-returnable. We may decline or adjust credit for items that arrive damaged due to inadequate return packaging.

Damage, defects, shipment errors, and shortages

Damaged, defective, incorrect, or short shipments are handled through a separate claims review, not the buyer-preference return process. Inspect deliveries on arrival, note damage on the carrier receipt where possible, and report the issue through the damage/shortage form with photos. Verified claims are resolved by replacement, credit, or refund at no restocking fee, and we handle the associated shipping.

Non-returnable products

The following are non-returnable, except where a verified damage, defect, or shipment-error claim applies:

• Opened products (any category)
• Furniture
• Technology products
• Ink and toner
• Chemicals and consumables
• Manufacturer-direct products
• Special-order products
• Bulk-order products

Non-returnable status is shown on the product page before purchase where the data exists.

Restocking fee, return shipping, and refunds

Approved buyer-preference returns (unwanted, over-ordered, or no-longer-needed items) carry a 20% restocking fee, and the customer pays return shipping to the location on the return authorization. Refunds or credits are issued to the original payment method or account after the return is received and inspected.

Restocking fees are not applied to verified damage, defect, or AFS shipping-error claims, and return shipping for those claims is handled as part of the claims process.

Restocking fee, return shipping, and refunds

Approved buyer-preference returns (unwanted, over-ordered, or no-longer-needed items) carry a 20% restocking fee, and the customer pays return shipping to the location on the return authorization. Refunds or credits are issued to the original payment method or account after the return is received and inspected.

Restocking fees are not applied to verified damage, defect, or AFS shipping-error claims, and return shipping for those claims is handled as part of the claims process.

Order cancellation

To cancel an order, contact us as soon as possible through the support request page or at sales@afswholesaleshop.com with your order or purchase-order number. We will try to stop an order before it is processed, shipped, or released to a supplier, but we cannot guarantee cancellation once fulfillment has begun. Special orders, custom-configured items, and manufacturer-direct shipments may not be cancellable, or may be subject to the supplier’s cancellation terms. If an order has already shipped, it is handled as a return under this policy.

Item-level policy overrides

Individual products may carry their own return terms because of the supplier, program, or category involved. Where an item’s stated return status conflicts with this general policy, the item-level terms govern for that product. Look for return information shown on the product, in your account terms, or in your order confirmation, and contact us through the support request page if you are unsure which terms apply.

Who this policy is from

This Return & Refund Policy is issued by AFS Wholesale LLC, 1957 Rutgers Blvd, Lakewood, NJ 08701. Questions about a return, a delivery problem, or this policy can be sent to sales@afswholesaleshop.com. This is AFS Wholesale’s own policy; it is not a copy of any supplier’s or manufacturer’s wholesale terms, though specific items may be governed by those terms as described above.